ecommerce order fulfillment and delivery

Ecommerce Order Fulfillment: How to Improve Your Operations

Ecommerce order fulfillment is a critical piece of the puzzle that 3PLs and fulfillment centers provide for online retailers. When done well, it ensures that customers receive their orders in a timely and accurate manner. However, when order fulfillment processes are not optimized, it can lead to dissatisfied customers and lost sales for the eCommerce business.

In this blog post, we will discuss some tips for improving your eCommerce order fulfillment operations. We will also suggest using Logimax WMS to help you manage your fulfillment business more effectively.

What is eCommerce Order Fulfillment?

Let’s begin by touching on what eCommerce order fulfillment is. Ecommerce order fulfillment is the entire process comprising the receiving, processing, and delivering of orders to customers. by customers via an online store. This includes tasks like receiving inventory into the warehouse, picking and packing orders, and shipping orders to customers on behalf of an eCommerce business.

The goal of eCommerce fulfillment is to get orders to customers as quickly and accurately as possible.

The Different Fulfillment Methods

There are a few different ways that retailers can fulfill orders:

  • In-House Fulfillment: In-house fulfillment refers to when an eCommerce business has its own warehouse and staff to pick, pack, and ship orders.
  • Outsourced Fulfillment: This is when a retailer outsources their warehouse and fulfillment operations to a third-party logistics (3PL) company or fulfillment center that specializes in this type of work.
  • Dropshipping: This is when a retailer does not carry inventory but instead relies on suppliers to ship products directly to customers on their behalf.

The Steps In The Order Fulfillment Process

The eCommerce fulfillment process varies depending on the type of fulfillment used. However, the process for traditional outsourced fulfillment can be broken down into a few key steps, which include:

Receiving Inventory

Receiving inventory into the warehouse is the first step in the order fulfillment process. This involves receiving products from suppliers and entering them into the fulfillment center warehouse. Once the products are in the warehouse, they need to be stored properly. This inventory storage step is important, as it sets the stage for accurately fulfilling orders.

Picking and Packing Orders

The next step is picking and packing orders. This involves retrieving the products that have been ordered and packing them so that they can be shipped to customers. This step is important, as it can impact the accuracy and timeliness of orders.

Shipping Orders to Customers

The final step is shipping orders to customers. This involves packaging the orders and sending them out for delivery. This step is important, as it ensures that customers receive their orders in a timely manner.

boxes on conveyor with location icon above

Why Order Fulfillment is Important for eCommerce Businesses

There are a few key reasons why getting the order fulfillment process right is so important for eCommerce businesses. These include:

Ensuring Customer Satisfaction

Customer satisfaction is crucial for any business, but it is especially important for eCommerce businesses. This is because customers have a lot of choices when it comes to where they can shop online. If they are not satisfied with their experience, they will likely take their business elsewhere.

Preventing Cart Abandonment

Cart abandonment is a major problem for eCommerce businesses. This is when customers add items to their shopping cart but do not complete the purchase. There are a few key reasons why this happens, but one of the most common reasons is long shipping times. If customers feel like they will have to wait too long to receive their order, they are likely to abandon their cart.

Generating Repeat Business

Repeat business is crucial for eCommerce businesses. This is because it is much easier and less expensive to sell to existing customers than it is to acquire new customers. If you can keep your customers happy, they are more likely to come back and make another purchase in the future. A well-run fulfillment process helps ensure you meet customer expectations.

Main Benefits a Third-Party Fulfillment Service Offer Their Customers

Fulfillment providers offer their customers a number of benefits. These do vary depending on the services and expertise offered. Here are a few common benefits.

First, they provide them with a way to outsource their storage and shipping needs. Letting a third-party fulfillment provider handle inventory management as well as packing and shipping allows businesses to focus on their core competencies and leave the fulfillment to someone else.

Second, fulfillment providers can help businesses save money on their shipping costs. By working with a fulfillment provider, businesses can negotiate better rates with shipping carriers. This can lead to significant savings in shipping costs over time.

Third, fulfillment providers can help businesses scale their operations. As businesses grow, they often need to expand their fulfillment operations. By working with a fulfillment provider, businesses can have access to the resources and infrastructure they need to scale their operations.

Changing eCommerce Fulfillment Service Models

The service models used in fulfillment are constantly changing and adapting to meet the needs of online shoppers. No matter which array of fulfillment services you offer, it is important to stay up-to-date on the latest trends in order fulfillment. This will ensure that you are able to provide your customers with the best possible experience.

Same-Day Delivery

One of the biggest trends in eCommerce fulfillment is the move towards same-day delivery. In order to meet the demands of online shoppers, many retailers are now offering same-day or next-day delivery options. This requires a different fulfillment model than traditional eCommerce fulfillment, as orders need to be processed and shipped much faster.

Returns and Exchanges

Another trend that is affecting eCommerce fulfillment is the increasing expectation of free returns and exchanges. Online shoppers are now expecting to be able to return or exchange items that they purchase online, just as they would in a brick-and-mortar store. This trend has been driven by retailers such as Amazon, who have made free returns and exchanges a key part of their customer service offering.

Customer Expectations

One more trend is the rising level of what customers expect. Online shoppers are now more demanding than ever before, and they expect a seamless shopping experience from start to finish. If their expectations are not met, they will take their business elsewhere.

Much of this process lies outside the normal range of fulfillment providers’ responsibility. This is because customer satisfaction begins with the user experience on the retailer’s website, product selection, and customer service. However, fulfillment providers can work with their eCommerce customers to improve the entire fulfillment process.

Whether you are considering offering faster delivery, improved returns processing, or helping improve the customer experience, there are a few things to keep in mind. First, you will need to have a good system in place for tracking your inventory levels. Second, you will need to streamline your pick and pack process. And third, you will need to use a warehouse management system (WMS) that is specifically designed for eCommerce fulfillment, such as Logimax WMS.

warehouse shelving and conveyors filled with boxes

How to Improve eCommerce Order Fulfillment Operations

If you’re looking to improve your eCommerce order fulfillment operations, there are a few things you should take note of.

First, take a look at your current process and see where there may be room for improvement. Are orders taking too long to fulfill? Are there errors being made in the picking and packing process? Is shipping taking too long? Once you’ve identified areas that could use improvement, you can start to implement changes.

Here are several tips on improving your eCommerce order fulfillment operations:

Automate Order Fulfillment

One way to improve eCommerce order fulfillment is to automate the process. This can be done using a warehouse management system (WMS) like Logimax WMS. Our WMS helps to automate many different aspects of the order fulfillment process, including receiving orders, picking orders, packing orders, and shipping orders.

Implement New Technologies

Another way of improving eCommerce order fulfillment is to implement new technologies. This can help to improve the accuracy and efficiency of the order fulfillment process. These include barcode scanners, RFID tags, and voice-activated picking.

Improve Communication

Another way of improving eCommerce order fulfillment is to improve communication between the logistics provider and the customer. This can be done by providing real-time updates on the status of orders and offering customer support via phone, email, or chat.

Improve Order Accuracy

One of the most important aspects of eCommerce order fulfillment is accuracy. Incorrect orders can frustrate customers and lead to lost sales. Make sure to double-check orders before they are shipped out to ensure that they are correct.

Streamline Your Processes

Take a look at your order fulfillment processes and see where there may be room for improvement. Are there any bottlenecks that are slowing down your operation? Can you automate any tasks to make things run more smoothly?

Invest in the Right Tools

There are a number of software solutions that can help you optimize your eCommerce order fulfillment operation. Logimax WMS is a powerful tool that can help you manage your warehouse and fulfillment business more effectively.

Hire Quality Staff

One of the most important aspects of eCommerce order fulfillment is having a good team in place. Make sure to hire quality staff who are well-trained and motivated to get the job done right.

Train Your Staff

Once you have a good team in place, it’s important to train them on your processes and procedures. This will help ensure that everyone is on the same page and that your operation runs smoothly.

Use Logimax WMS

Logimax WMS is a warehouse management system that is specifically designed for eCommerce fulfillment businesses. It can help you automate your inventory management and order picking and packing processes.

If you are looking for a WMS to help improve your eCommerce order fulfillment operations, we suggest Logimax. Logimax is a powerful tool that can help you to automate many different aspects of your operation.

Contact us today to learn more about how Logimax can help you improve your eCommerce order fulfillment operations.

Different Ecommerce Fulfillment Services To Offer

The order fulfillment process can be broken down into specific services that your business can offer or specialize in. These can both differentiate your business as well as help improve your bottom line. These include:

  • Inbound Logistics: This includes receiving inventory into the warehouse and storing it until it is needed.
  • Order Processing: This involves tasks such as picking and packing orders.
  • Outbound Logistics: This includes shipping orders to customers.
  • Value-Added Services: This can include services such as assembly, packaging, and customization.
warehouse workers standing in warehouse with arms crossed

How to Stand Out as a Leading eCommerce Fulfillment Provider

We all know that eCommerce is booming and that the competition is fierce. So, how can you stand out as a leading eCommerce fulfillment provider? Here are some potential ways.

Offer Flexible Shipping Options Including Same-Day or Even Next-Day Delivery

Customers today expect to have their orders shipped to them quickly and cheaply. Consider offering a variety of shipping options so that your customers can choose the option that best meets their needs.

Note that offering same-day or next-day delivery will require a different fulfillment model than traditional eCommerce fulfillment, as orders need to be processed and shipped much faster.

Provide Outstanding Customer Service

Make sure that your customer service team is both highly responsive and helpful. This can be the difference between a satisfied customer and a lost sale.

Invest in the Right Tools

As we mentioned earlier, having the right tools can make a big difference in your operation. Logimax WMS is a powerful tool that can help you automate your inventory management and order picking and packing processes.

Stay Ahead of the Curve

Keep up with the latest trends in eCommerce fulfillment so that you can offer your customers the best possible experience.

No matter how you choose to stand out, it is important that you offer something that will appeal to your target market. Whether it is fast shipping, outstanding customer service, or a unique fulfillment model, make sure that you are offering something that will set you apart from the competition.

Logimax WMS: Powerful Software for eCommerce Fulfillment Centers

If you are looking for a powerful tool to help you with your eCommerce fulfillment, then you should consider Logimax WMS. Logimax is a warehouse management system (WMS) that is designed for third-party logistics (3PL) providers and eCommerce fulfillment centers. It offers a number of features and benefits that can help you improve your operations.

Some of the key features include:

  • Order management
  • Inventory management
  • Shipping integration
  • Reporting and analytics

These features can help you manage your orders, inventory, and shipping in a more efficient and effective manner. In addition, the reporting and analytics features can help you track your performance and make necessary improvements.

Contact us today to learn more about how Logimax can help you with your eCommerce fulfillment needs.


Ecommerce order fulfillment is a vital part of any online business. In order to be successful, you must ensure that your operations are efficient and effective. There are a number of ways that you can improve your eCommerce order fulfillment, including investing in the right tools and staying ahead of the latest trends.

Logimax WMS is a powerful software that can help you with your eCommerce fulfillment needs. Contact us today to learn more about how Logimax can help you improve your eCommerce fulfillment operations. We’ll be happy to provide you with a demo of our software so you can see how it will improve your business.


The Ultimate Guide to Pick, Pack, and Ship: Streamlining Your Warehouse Management

The pick, pack, and ship process is a crucial component of successful warehouse management and order fulfillment. In this comprehensive guide, we will take you through each stage of the process, from receiving inventory to shipping orders. Our goal is to provide valuable insights and practical tips for warehouse professionals looking to streamline their operations and improve customer satisfaction. Whether you’re a warehouse manager, operator, or staff member, this guide has everything you need to optimize your pick, pack, and ship process.

Receiving: Laying the Foundation for Success

The receiving process sets the stage for efficient warehouse operations. It involves the following steps:

  • Inspection: Warehouse staff inspects incoming shipments to verify the quantity and quality of the items. Any discrepancies or damages must be reported to the supplier promptly. It’s essential to implement a clear communication channel with suppliers to resolve any issues quickly.
  • Organization: Items are strategically organized in the warehouse, taking into account factors such as product type, demand, and storage requirements. Proper organization ensures easy access to items during the picking process. Warehouse managers should consider employing different storage systems, such as pallet racking, mezzanines, and shelving units, to maximize storage capacity and accessibility.
  • Inventory Updates: Accurate data entry into the warehouse management system (WMS) or inventory management system ensures real-time inventory visibility, which is essential for effective order fulfillment. Warehouse staff should be trained in using barcode scanners and other tools to automate and streamline data entry processes.
  • Standard Operating Procedures (SOPs): Developing and implementing SOPs for receiving processes can help ensure consistency and efficiency across the warehouse. SOPs should cover topics like unloading shipments, inspecting items, managing damaged goods, and updating the inventory management system.

Inventory Management: The Heart of Warehouse Operations

Efficient inventory management is critical for optimizing warehouse operations. Key aspects of inventory management include:

  • Inventory Tracking: Warehouse staff must keep track of stock levels, warehouse locations, and shipping orders, using inventory management software like Logimax. Accurate inventory tracking is vital to prevent stockouts, and overstock situations, and ensure timely order fulfillment.
  • Demand Forecasting: Accurate demand forecasting allows warehouse managers to plan for future inventory needs, minimizing stockouts, and overstock situations. Analyzing historical sales data, seasonal trends, and promotional events can help improve the accuracy of demand forecasts.
  • Cycle Counting: Regular cycle counting ensures inventory accuracy, preventing costly errors and delays in order fulfillment. Instead of conducting full physical inventory counts, warehouse staff performs counts on a rotating schedule, allowing for continuous inventory accuracy checks.
  • Safety Stock: Maintaining a safety stock buffer helps mitigate the risk of stockouts due to unexpected demand spikes or supply chain disruptions. Warehouse managers should carefully calculate safety stock levels based on demand variability and lead times.

The Picking Process: Retrieving Items for Packing

The picking process is where warehouse staff collect items from storage locations to fulfill customer orders. The efficiency of the pick pack ship process relies heavily on choosing the right picking method for your warehouse. There are various picking methods, each with its advantages and drawbacks:

Zone Picking:

Staff are assigned to specific zones within the warehouse and pick items only from their designated zone, reducing travel time. Zone picking can be further optimized by implementing dynamic zone assignments, which adapt to changes in order volume and item popularity.

Batch Picking:

Items for multiple orders are picked simultaneously, optimizing the picking process for businesses with multiple sales channels and similar product types. To maximize efficiency, warehouse managers can use software algorithms to group orders with similar items or warehouse locations.

Wave Picking:

A hybrid of zone and batch picking, staff pick items from designated zones in batches, combining the benefits of both methods. Wave picking can be tailored to specific warehouse needs, with waves scheduled based on factors like order priority, shipping cutoff times, or carrier pickup schedules.

Piece Picking:

Staff pick individual items for a single order, suitable for small eCommerce companies or businesses with high levels of customization. To optimize piece picking, warehouse managers can use technology like pick-to-light systems, which guide pickers to the correct items and quantities.


After the picking process, items from different zones or batches may need to be consolidated before packing. This step can be optimized through the use of conveyor belts, automated sortation systems, or robotics to ensure items are correctly grouped for packing.

Choosing the right picking method for your warehouse or fulfillment center can significantly impact the efficiency of your operations.

Technology in the Picking Process

Emerging technologies can greatly improve the efficiency and accuracy of the picking process:

  • Pick-to-Light Systems: These systems use light indicators to guide pickers to the correct items and quantities, reducing errors and increasing productivity.
  • Voice Picking Systems: Voice commands direct staff through the picking process, allowing hands-free operation and reducing errors caused by manual data entry.
  • Robotics and Automation: Autonomous robots and automated guided vehicles (AGVs) can be used to transport items between zones, reducing travel time and human labor.
  • Wearable Technology: Wearable devices, such as smart glasses and wrist-mounted computers, can provide real-time picking instructions and inventory information, improving the efficiency and accuracy of the picking process.

The Packing Process: Preparing Items for Shipping

Proper packing is essential to ensure customer satisfaction and minimize the risk of damage during shipping:

  • Packing Materials: Appropriate packing materials, such as bubble wrap, packing peanuts, and sturdy boxes, should be used to protect items during transit. Warehouse managers should regularly evaluate and update packing materials to ensure optimal protection and cost efficiency.
  • Packing Strategies: Implementing packing strategies, such as box-sizing algorithms, can help minimize shipping costs and reduce waste. Staff should be trained to use the most efficient packing methods for each order type, taking into account factors like item fragility and shipping carrier requirements.
  • Packing Station: A well-organized packing station, equipped with packing materials, shipping labels, and necessary tools, can greatly improve packing efficiency. Implementing ergonomic workstation designs can also reduce worker fatigue and improve productivity.
  • Custom Packaging: Custom packaging solutions, such as branded boxes or personalized packing materials, can enhance brand image and customer satisfaction. Warehouse managers should weigh the costs and benefits of custom packaging and consider integrating it into their operations.
  • Quality Control: Staff should check items against the picking list and sales order to ensure order accuracy and customer satisfaction. Implementing quality control measures, such as barcode scanning and automated weighing systems, can help reduce errors and minimize returns.
scanning a box for shipment

The Shipping Process: Getting Orders to Customers

The final stage of the order fulfillment process is shipping, which involves preparing and dispatching orders to customers:

  • Shipping Labels and Documentation: Accurate shipping labels and documentation are essential for efficient shipping. Warehouse management software, like Logimax, can automatically generate shipping labels, packing slips, and other necessary documentation, reducing errors and saving time.
  • Shipping Provider Integration: Integrating shipping providers with your warehouse management software streamlines shipping operations. Logimax supports integration with various shipping providers, allowing you to manage and track shipping orders, tracking numbers, and tracking information all in one place.
  • Shipping Best Practices: Following shipping best practices, such as using appropriate packing materials, quality control, and accurate shipping labels, helps minimize shipping errors and ensures customer satisfaction. Additionally, maintaining open communication channels with shipping providers and customers helps resolve any issues that may arise during the shipping process.
  • Shipping Rate Optimization: Warehouse managers should regularly evaluate shipping rates and negotiate with carriers to ensure cost-effective shipping options. Implementing a multi-carrier shipping strategy can also help optimize shipping rates and provide more flexibility in shipping options.
  • Shipping Analytics: Analyzing shipping data, such as delivery times, shipping costs, and carrier performance, can help identify areas for improvement and cost reduction. Warehouse managers can use this information to make data-driven decisions and optimize shipping operations.

Returns Management: Handling Customer Returns

Efficient returns management is crucial to maintaining customer satisfaction and minimizing the impact of returns on your business:

  • Return Policies: Clear and concise return policies help set customer expectations and reduce the number of unnecessary returns. Ensure that your return policy is easily accessible and communicated to customers during the purchasing process.
  • Return Merchandise Authorization (RMA) Process: Implementing an RMA process can help streamline returns management by providing customers with a structured method for returning items. Warehouse management software, like Logimax, can support the RMA process by generating RMA numbers, tracking returns, and updating inventory accordingly.
  • Inspection and Restocking: Returned items should be inspected for damage or defects before being restocked or disposed of. Warehouse staff should be trained to identify and categorize returned items appropriately.
  • Returns Analytics: Analyzing return data can help identify trends and patterns, allowing warehouse managers to address the root causes of returns and implement preventative measures. Returns analytics can reveal valuable insights into product quality, customer satisfaction, and operational efficiency.

Continuous Improvement: Optimizing Warehouse Operations

Warehouse managers should continually strive to improve operations by implementing new technologies, processes, and strategies:

  • Key Performance Indicators (KPIs): Identifying and tracking KPIs, such as order accuracy, order cycle time, and picking productivity, can help measure warehouse performance and identify areas for improvement.
  • Employee Training and Development: Providing ongoing training and development opportunities for staff in warehouses and fulfillment centers helps ensure they have the skills and knowledge to perform their roles effectively. Training should cover topics such as safety, equipment operation, inventory management, and picking techniques.
  • Lean Warehouse Management: Applying lean principles to warehouse management can help identify and eliminate waste, improve efficiency, and reduce costs. Lean techniques, such as value stream mapping and 5S, can be applied to various aspects of warehouse operations.
  • Technology Adoption: Staying up-to-date with the latest advancements in warehouse technology can help improve efficiency, accuracy, and overall performance. Consider integrating new technologies, such as warehouse management software, automation, or IoT devices, into your operations as they become available and cost-effective.

Minimizing Human Error in Pick and Pack Operations

Human error can have a significant impact on the efficiency and accuracy of pick and pack operations. Warehouse managers can implement various strategies to minimize human error, ensuring a more efficient route for fulfilling orders.

Accurate Inventory Storage and Tracking

Maintaining accurate inventory storage and tracking is crucial for reducing human error in the pick and pack process. Warehouse managers should ensure that warehouse shelves are organized and inventory is accurately tracked using an all-in-one solution like Logimax. This allows the warehouse manager, who is responsible for overseeing the entire warehouse operation, to quickly locate and retrieve items, minimizing the risk of picking errors.

Training and Development for Warehouse Staff

Providing comprehensive training and development opportunities for warehouse staff can help reduce human error in pick and pack operations. Staff should be trained in the correct use of packing slips, shipping labels, and packing materials, as well as the various pack methods and strategies relevant to the fulfillment or eCommerce businesses they serve.

Quality Control Measures

Implementing strict quality control measures can help identify and address human errors before they impact the end customer. Regular checks should be performed throughout the pick and pack process, including verifying the entire order against the packing slip and ensuring the correct shipping label and tracking number are applied.

Importance of Pack Fulfillment in Pick and Pack Operations

Pack fulfillment plays a critical role in ensuring the accuracy and efficiency of pick and pack operations. Warehouse staff must be trained in various pack methods and pack strategies to guarantee that items are properly prepared for shipping, minimizing the risk of damage and improving customer satisfaction.

Tailoring Services to Different Businesses

Different businesses have unique requirements when it comes to pick and pack services. Understanding the specific needs of each eCommerce business can help warehouse managers develop customized solutions to streamline their pick and pack warehouse operations. This may include implementing different picking and packing methods or using specialized software solutions tailored to the business’s needs.


Efficient pick, pack, and ship processes are essential for successful warehouse management and order fulfillment. By understanding and optimizing each stage of the process, from receiving to shipping, warehouse managers can streamline operations, reduce costs, and improve customer satisfaction. This comprehensive guide provides a solid foundation for warehouse managers looking to enhance their pick, pack, and ship processes. By implementing the strategies and techniques outlined in this guide, warehouse managers can increase productivity, reduce errors, and ensure timely and accurate order fulfillment.

If you’re looking for a comprehensive inventory and warehouse management software to streamline your warehouse operations, consider Logimax. With features like real-time inventory tracking, automated data entry, and shipping provider integration, Logimax WMS can help you optimize your pick, pack, and ship processes. Contact us today to learn more about how Logimax can help your business.

Warehouse Security Protection: Part 3 – Cyber Attack Prevention

What exactly is a cyber-attack? Cyber-attacks involve malicious actors using technology to gain unauthorized access to an organization’s or individual’s systems, networks, or data to steal confidential information or disrupt operations. While some of these attacks may seem harmless at first glance, they can cause significant damage if left unchecked, especially for a warehouse or 3PL.

Individuals and organizations alike need to understand the various types of cyber-attacks so that they can take steps to protect their systems from such threats. In this article, we will explain the different types of threats your warehouse could face, the data and equipment at risk, and how to prevent cyber attacks.

A Cyber Attack Can Come From Many Sources

External and internal threats to your warehouse’s operations take many forms when it comes to attacks by cybercriminals. Security breaches are not just limited to those that run when a virus or malware is downloaded by accident either. Be on the lookout for the following entry points that could compromise your operating systems and data.

1. Phishing: Phishing is the practice of sending emails under false pretenses in an attempt to get sensitive financial or personal information from recipients. These emails may even look to be official correspondence from a customer or supplier. If the cybercrime is successful, it could result in identity theft, expose company financials, and allow access to key customer information.

2. Ransomware: Ransomware is malicious software that can be used to hack into a company’s network system, control access to the system, encrypt a user’s data or a warehouse’s entire system and then demand money for its release. Who can forget when ransomware shut down the Colonial Pipeline in 2021, demanding payment of roughly $5 million for release? This type of cyber-attack can take down a company of any size or type.

3. Malware: Malware is malicious code or software that can be installed on a user’s computer to access, steal, and delete their data. Commonly called a virus, this data breach can be introduced to one computer and expose an internal network by simply clicking on an online link, downloading a file, staff installing a program, or inserting a USB drive.

4. Distributed Denial of Service (DDoS): A DDoS attack occurs when malicious hackers use multiple computers to send large volumes of requests to overwhelm the target server making it unable to cope with the load, possibly taking it down. This happened in 2022 with the Ticketmaster site during the presale of Taylor Swift concert tickets enraging many fans that couldn’t purchase tickets. A 3PL or warehouse is easily just as vulnerable given the integration with eCommerce sites.

5. Remote Control System Access: Remote control cyber-attacks happen when an individual unknowingly allows cyber criminals from an outside entity to gain access to their computer to fix an issue.

The hackers will often communicate while pretending they are from a software company, commonly used website, or bank noting that your account has been compromised.

Once receiving your password, they can then help themselves to whatever they want including warehouse bank accounts, sensitive information, or simply upload destructive code leading to headaches and possible legal consequences.

Warehouse management can prevent cyber attacks by being proactive in implementing the right tools and strategies to protect your information, systems, and data from unauthorized access and malicious intent.

Cyber-Physical Systems are at Risk for Cyber Attacks

boxes on conveyor belt

You have probably heard of IT – Information Technology and OT – Operational Technology. In the past, IT and OT were separate technologies that did not integrate and IT was the only system susceptible to data breaches. With the age of automated equipment, that is no longer the case as automated systems use both forms, thus the cyber-physical system. This presents cyber risks to equipment that never could be compromised by an outside security threat before.

In a 2020 Gartner article, Katell Theilemann, a VP Analyst at Gartner warned “Due to their very nature, cyber-physical systems face security threats unlike those affecting enterprise IT systems. They are typically used in operations or mission-critical environments where value is created for organizations, so attackers are increasingly targeting them.”

It is no longer an option to just protect your sensitive information, warehouses and 3PLs must also ensure that their connected equipment is protected against cybercrime.

How to Prevent Cyber Security Attacks at Your Warehouse

active cyber defense, blocks with open and closed locks

These are just some of the measures that can be taken to help protect your 3PL or warehouse against cyber-attacks, but it is important to bear in mind that no one system or strategy will keep your data completely safe from all attacks. Cybercrime is becoming increasingly sophisticated so businesses need to remain alert and take steps to ensure they take preventative measures against potential threats.

By staying informed, implementing appropriate security protocols, monitoring networks for suspicious activity, and regularly training staff on digital safety best practices, you can make sure your business is better prepared to prevent attacks. With the right tools and strategies in place, you can ensure your data and equipment remain secure and protected from malicious intent.


  • Installing anti-virus software. Be sure to update the software often.
  • Train appropriate staff on cyber security and put specific company policies into place. A policy example would require two-factor authentication, restrictions on installing software, and strong passwords that are changed regularly.
  • Always, always, ALWAYS make software and system updates a priority! This is critical for both business and personal devices that access company software – even mobile devices.
  • Backing up your data. This is an extremely important step to take in protecting yourself against cyber attacks. By regularly backing up your data, you can make sure that any lost or stolen information can be recovered quickly and easily, minimizing disruptions in operations.
  • Hiring an ethical and professional hacker. They can bring any software vulnerabilities to light before any potential cyber-attacks through penetration testing.
  • Getting outside help. If your 3PL or warehouse doesn’t have the time or labor available to focus on a robust security solution, hire a professional in cyber security to develop a plan. Remember, if a breach occurs the business impact could be enormous. You have to follow the plan to prevent cyber attacks and stop data breaches.

Overall, cybercrime is an ever-present threat that businesses must be aware of and prepared for. Taking the right steps to protect yourself and your organization from cyber threats should be seen as an essential part of doing business in today’s supply chain.

Develop a Disaster Recovery Plan to Prevent Cyber Attacks

file folders named disaster recovery and procedures

As cyber-attacks continue to evolve, warehouses and 3PLs must stay vigilant and adapt their security systems and measures accordingly. Having a solid plan in place should someone gain access to your sensitive data or systems, is essential for business continuity. This means having a cyber security strategy for restoring data quickly and efficiently in the event of an attack or system outage.

This should include backup protocols that allow you to restore any lost information as quickly as possible, as well as measures aimed at limiting the damage caused by the breach. Additionally, it should outline procedures for informing staff and customers about the incident and implementing corrective actions.

Lessons Learned From When Your Company Has Been Hacked

lessons learned, people processing questions

In November 2022, newly appointed SolarWinds CEO Sudhakar Ramakrishna was faced with one of the world’s most sophisticated cyber-attack to date. The criminals chose to access the IT solutions provider’s clients which included US federal agencies and a large percentage of Fortune 500 companies.

He offered advice to company owners and management when addressing the crisis: be transparent, be urgent, collaborate, communicate, and be humble. The company is still recovering two years later. Read the Raconteur article on how he dealt with a horrible crisis.

WMS and Our Commitment to Security


The Logimax team is dedicated to working closely with clients on warehouse management system (WMS) software needs, as well as making sure that each has implemented the proper ways to protect their information and equipment. Want to learn more? Contact us today for more information.

Check out Parts 1 and 2 in our Warehouse Security Series for more information on keeping your warehouse, employees, and inventory safe from internal and external threats.

Cloud WMS – How it Works and Benefits Your Warehouse or 3PL

Everywhere you turn today, you hear about ‘the cloud’ and how it can help you efficiently organize your business and personal life. From storing photos to running software, it is hard to escape the term itself, let alone operating in the cloud in some form.

In a market full of software options for supply chain management, it can be hard to find the right types of warehouse management system software (WMS) for your warehouse or 3PL. However, cloud-based warehouse software solutions have some notable advantages for inventory management that make them worth considering for your business.

In this blog post, we’ll explore some of the top benefits of implementing cloud-based WMS supply chain software into your company’s operations.

What is Cloud-Based WMS?

woman looking at paper with a magnifying glass

Cloud-based WMS is a warehouse management system software solution that utilizes various online technologies such as virtualization and distributed computing to provide users with an easy, secure, and reliable way to access web-based services for inventory, order, and logistics management. Cloud WMS eliminates the need for local physical hardware or software that traditional WMS systems require.

How Does Cloud-Based Software Work?

Cloud-based hosting works by providing an organization with access to online computing resources while saving money on in-house capital investments. This type of hosting makes use of off-site infrastructures such as computers, storage devices, and other services hosted in the cloud, instead of relying on local hardware, software, and dedicated IT personnel.

Breaking Down Cloud-Based WMS Software Solutions

at a crossroads, image showing two different roads to take

Most often, when warehouses or manufacturers think of a cloud-based warehouse management system software solution, they think of Software As A Service (SaaS) WMS. SaaS operates solely online, over a public connection with a subscription to the software provider’s service.

There are other cloud-based warehouse management systems than SaaS, however. Warehouse operation managers also have the option of utilizing a WMS system through a privately-hosted secured server for inventory tracking and storage rather than on the ‘public internet’.

Rather than running WMS applications on-premises, this warehouse order management solution eliminates the need for on-site IT department and server management. Instead, it only requires secure online access with multi-factor login authorization for real-time visibility and inventory management while offering the best system flexibility and scalability in the cloud.

Benefits of a Cloud Warehouse Management Software Solution

The key benefit of cloud hosting is the ability to deploy a scalable WMS solution. Not only does this provide a warehouse or 3PL with greater flexibility, but it also allows the ability to securely manage inventory for multiple warehouses or just one! It pretty much comes down to deployment, cost, and security.

There are certain deployment methods that you will want to compare for your mission-critical supply chain software solution. It’s important to closely consider your warehouse’s required features, how much experience the software vendor has in your industry, and future benefits that the provider can offer.

6 Benefits Cloud-Based Warehouse Management System Software Scalability

1. It strengthens the supply chain.

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Remember the whole supply chain catastrophe of 2020 and 2021? Who could forget it? During that time, many logistics and distribution companies either did not have an inventory control software solution or had subpar order management tracking. This means that they did not have access to real-time data for tracking inventory, receiving, forecasting, or shipping. Oh, and what a mess it did create!

While nobody could have ever imagined how a worldwide pandemic would have crippled the supply chain, those that utilized warehouse management software with access to real-time data and reporting tools had the upper hand on those supply chain companies that did not.

2. Data protection and security are better.

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If your traditional WMS is hosted on a public internet network, it is an easy target for cyber-attacks or shutdowns due to hackers. With cloud-based WMS, your data is housed in a safe environment, stored on a secure server, and managed by a third-party provider that has more resources available to manage and thwart possible attacks.

Cloud WMS software also provides customer, supplier, and warehouse data that is stored remotely rather than at your facility. Systems are typically backed up regularly for quick recovery should there be a system failure or outage. It is also safe from physical damage and unauthorized access through the use of firewalls and antivirus protection to further safeguard users and company operations. This provides your warehouse or 3PL with an additional layer of security and peace of mind.

3. The initial investment is less.

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In terms of cost, a cloud-based WMS system eliminates the need for expending capital or money upfront for hardware and a dedicated IT team since the provider takes care of these expenses directly. This allows businesses to save money while still having access to the same quality of service they would receive with a traditional server setup.

Cloud WMS also gives you more control over your warehouse management system software pricing. A cloud-based WMS offers your business a financially flexible solution allowing you to scale up or down as needed without having to purchase additional software. This helps your warehouse reduce costs and get more bang for your buck.

4. Integration with customer and supplier data is easier.

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Cloud-based WMS provides a way to easily integrate your warehouse management systems with customer and supplier data. This allows you to quickly access their information when needed, or even provide real-time information regarding specific third-party logistics or warehouse operations like tracking.

For example, if a customer needs to know what’s in stock, what’s arriving soon, what’s in transit, and what’s on backorder, you can easily retrieve this information with a cloud-based WMS. This data can also be shared with customers or suppliers as needed.

5. It is easy to use, integrate, and manage.

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Seamless integration is a key advantage to hosting your warehouse management software in the cloud since there is no need for new or upgraded hardware. The online interface makes it easier for your warehouse staff to work efficiently and productively after proper training. By accessing the WMS software remotely, they can have the best supply chain and inventory tracking right at their fingertips!

Cloud WMS also allows for easy integration with other programs, such as an enterprise resource planning (ERP) solution or client/supplier systems, which can help streamline warehouse operations. This makes it easier for your staff to obtain real-time inventory tracking information, receive and ship orders, and update clients for increased customer satisfaction.

6. It is scalable.

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Ultimately, a cloud-based system provides warehouses and 3PLs with a great deal of flexibility when it comes to their supply chain management needs. Clients can change their resource usage when using cloud-based systems, allowing them better inventory control when they need to quickly respond to changing market demands.

Users have access to an array of features that enable them to scale up or down based on their specific requirements at any given time. With this type of platform, businesses can ensure their operations remain reliable and secure while reducing operational costs significantly compared to other solutions in the market today.

Plus, WMS providers can also easily supply users with the latest versions of applications and software updates without incurring additional costs.

Logimax Is Your Solution for Cloud-Based Warehouse Management

cloud wms, icons with different processes

Logimax is proud to have continually provided our customers with the most reliable, market-ready, and affordable cloud WMS solution since 1995, covering a spectrum of industry types, both single and multi-warehouse.

Logimax reaps the rewards of IBM research and development’s continual $1 billion a year financial investment in IBM i servers. Plus, with an expert team of professionals from planning to support, Logimax works with warehouses and 3PLs to operate more efficiently with scalable software that is easy to use and simple to implement.

In the end, utilizing a cloud-based warehouse management system is a great choice when it comes to warehouse management tracking and data storage solutions. For more details on how Logimax can assist your distribution center with your cloud-based system for WMS and more, contact us today!