All warehouses, distribution, and third-party logistics facilities want to make sure that the warehouse management software – often referred to as WMS software – they choose is a good fit for their business and how it integrates with their supply chain. The WMS software must have all the features your business needs. But there are other aspects of a warehouse solution “fit” that are equally essential: service and support.
A professional and experienced service provider will ensure the software has the warehouse processes your business needs. They also will make sure you have the right solutions for integration, implementation, and post-installation support. This includes continuing troubleshooting and supporting your growth initiatives for better operational efficiency. In this blog post, we’ll highlight some of the most important service and support features you should look for when reviewing warehouse management software providers.
The Best Warehouse Management Software Integration Begins with Extensive Pre-Planning
Having a solid, advanced game plan is key when you consider your next WMS software provider. Logimax’s professional services team will work with you to identify your company’s specific needs and provide proper WMS solutions for initial integration and beyond. As a premier inventory and warehouse management software provider, the Logimax service team has the expert knowledge necessary for fulfilling your inventory management objectives – from logistics planning to warehouse and distribution center strategies.
Each customer is assigned skilled staff members who can analyze warehouse flow patterns to recommend reorganizing options if needed. This may include moving goods to better locations within the warehouse or implementing more efficient organizational systems that can save time on warehouse loading and unloading.
Logimax is dedicated to client success. We have the industry knowledge, customer service experience, and technical know-how to make all of your inbound or outbound operations more efficient. This includes project planning, software installation, required integrations, system configurations, system testing, inventory tracking, and warehouse operations improvement assistance.
Working with Your Company to Improve Warehouse Management System Processes
Services from your warehouse management software vendor should never end after installation. Instead, service and support should continue throughout the entire length of your relationship. Logimax will regularly evaluate your 3PL, warehouse, or distribution center with your core team to determine current and future business growth areas and possible WMS software adjustments that will keep your operations running efficiently and boost productivity.
“Just because WMS has been around for roughly four decades, doesn’t mean these systems can be put in place and left to fend for themselves as the business world around them changes and morphs at the speed of light,” notes an article from Logistics Management on optimizing your warehouse management software. “To be most effective in today’s fast-paced fulfillment environment, these specialized business applications should be regularly reviewed, updated, and optimized in a way that aligns with the business’s current needs.”
Logimax knows that your warehouse or distribution center may need help to grow alongside emerging trends and technologies all while you continue to manage inventory. That’s why our supply chain operations experts are always here for you, ready with the knowledge to help your company maintain its competitive edge.
Get Your Warehouse Management Software Customized to Fit Your Company’s Inventory Management Needs
In today’s world of shipping and inventory management, there are many considerations that need to be made when choosing warehouse management software, including the unique needs of your warehouse operations. Every third-party logistics provider and warehouse has its own way of accommodating these requirements.
Therefore, a new installation of WMS software may require integration and customization by adding modules, developing fields, and templating reports. By working with Logimax cloud-based WMS you can depend on a user-friendly interface and inventory accuracy while satisfying specific customer demands for each order and shipment.
One example includes picking orders on days certain items are to be shipped together. Logimax’s warehouse management software solution can provide the tools your distribution facility needs. Managing warehouse inventory for those ‘we have to do it this way’ customers might include a solution such as our kitting module to prep often-shipped-together items in advance to save on fulfillment time.
And as a top-tier partner with warehouse hardware manufacturers, our dedicated hardware representatives can offer competitive pricing along with a wealth of related supply chain hardware integration services:
- Product configuration consulting and recommendations
- Product delivery, testing, and set-up
- Coordination of RF site surveys and installation
- Hardware upgrade and trade-in programs
- Mobile solutions for integrated barcode scanning and RFID
- Hardware maintenance agreements
- Product leasing programs for businesses
- Media and supplies fulfillment (labels, RFID tags, ribbons, head cleaners, etc.)
Train Your Employees Before Warehouse Management Software Implementation and Thereafter
Any change management process should be developed before the WMS solution implementation and initial training take place in your warehouse. This includes addressing the order of operations across your company, employee competencies needed for workplace success with warehouse management software systems, hardware configuration issues like devices or networks, supply chain requirements, and shipping management.
Even testing new warehouse management systems cannot make for a seamless integration if there isn’t a solid and dedicated team from your company – not just members of upper management. The implementation crew will need key employees from your company, your suppliers, and the WMS software provider, all of whom are committed to working together towards a successful inventory management transition.
Training should not end after implementation, however. The warehouse management system software provider you select should also have a continuous training plan to ensure operations run smoothly. Logimax always assigns a dedicated project coordinator during the transition and service periods. This ensures your company can take advantage of every aspect of the seamless integration plan and benefit from our first-class WMS solution support.
Comprehensive Warehouse Management Software Includes Training:
- Your trainer or system administrator
- Your Logimax implementation project team
- All Logimax solution users, including RF end-users
Choose a WMS Software Vendor That is Always by Your Side Through Thick and Thin
You never want to find your warehouse, 3PL, or distribution center at a standstill due to an issue with your warehouse management software. Your chosen warehouse management software provider should be there for any questions, issues, or upgrade assistance your company ever requires including:
- Help Desk Support
- Support Portal
- E-Support Notices
- Informational Blog Articles
- User Events
- Regular Cloud-Based Software Updates
- Developing New Features
Excellence in customer support is at the center of Logimax’s values. Customer satisfaction is very important to us. To fully support every customer’s warehouse software solution and ensure their immediate and ongoing satisfaction, we offer a complete range of services that help ensure we meet your timeline, budget, integration, and functional requirements.
Logimax offers great WMS software that can help you with virtually all of your supply chain and warehouse management needs. We offer professional services to make the integration process and ongoing usage much easier for businesses – resulting in better inventory accuracy and operational efficiency. For more information on how our cloud-based warehouse management systems’ extended support can improve your logistics supply chain now and for years to come, contact the Logimax expert team today.
Frequently Asked Questions
How long does it typically take to implement a warehouse management system?
Implementation timelines vary based on warehouse size, complexity, and customization needs, typically ranging from 3-12 months. The process includes pre-planning, system configuration, integration with existing systems, testing, and employee training. A professional WMS provider will work with your team to establish realistic timelines based on your specific operational requirements and business objectives.
What happens if our warehouse management software experiences technical issues?
A reliable WMS provider offers comprehensive support including help desk assistance, support portals, and e-support notices for immediate issue resolution. Most providers assign dedicated project coordinators and maintain ongoing support relationships to minimize downtime. Look for vendors that offer 24/7 technical support, regular system updates, and proactive monitoring to prevent issues before they impact operations.
Can warehouse management software be customized for unique business requirements?
Yes, professional WMS solutions can be customized through additional modules, custom fields, and specialized reporting templates to meet unique operational needs. This includes features like kitting modules for bundled shipments, specific picking workflows, and integration with existing hardware systems. Customization ensures the software aligns with your specific warehouse processes rather than forcing you to change established procedures.
How much training is required for employees to use new WMS software?
Training requirements depend on system complexity and employee roles, but typically include initial implementation training and ongoing education programs. Comprehensive training covers system administrators, project teams, and end-users including RF device operators. Professional WMS providers offer structured training programs with dedicated coordinators to ensure smooth transitions and continued competency as systems evolve.
What ongoing services should we expect after WMS implementation is complete?
Post-implementation services should include regular system evaluations, performance optimization, software updates, and growth planning assistance. Professional providers offer continuous support through dedicated account management, system monitoring, and consultation on warehouse process improvements. This ongoing relationship ensures your WMS evolves with changing business needs and maintains operational efficiency over time.
