Digital or physical documentation that confirms a shipment has been successfully delivered to its intended recipient. This verification typically includes the recipient’s signature, delivery timestamp, and sometimes photographic evidence of the delivered goods or delivery location.
Proof of delivery serves as critical legal protection for warehouses and logistics providers, establishing a clear chain of custody and confirming completion of the delivery contract. It helps resolve disputes about missing shipments, supports insurance claims, and provides accountability throughout the supply chain. Modern WMS platforms often integrate with delivery tracking systems to automatically capture and store this documentation.
For example, when a delivery driver uses a mobile device to capture a customer’s electronic signature upon receiving their e-commerce order, this creates an instant proof of delivery record that updates inventory systems and triggers billing processes. This documentation becomes essential when customers claim non-delivery or when investigating damaged shipments.
